Hotel Gatermann AG, Neustadtstr. 16, CH-6003 Luzern, Switzerland         

Check in and Check Out

Opening times and check-in

During our reception desk’s opening times, we personally welcome you to the hotel from
7 a.m. till 10 p.m. daily.

However, our personal check-in service is available no earlier than noon, subject to availability.
To help us provide you with your room as early as possible, we kindly ask you to provide us with your estimated time of Arrival in advance.

Please also inform our staff, if you should require the room from an earlier time.
In this case, additional charges may apply.

To make your stay as convenient as possible, we directly combine the check-in and check-out process.
This means that you only have to visit our reception desk once, and can depart from the Hotel with minimal hassle,
as you will have already paid your hotel bill directly when checking in.
You can pay by credit Card (Visa, MasterCard, American Express), EC Card (Maestro, Postfinance) and in cash.

Late arrivals – Arrivals outside the reception desk’s opening times

Outside of the reception desk’s opening times, you can check in with your reservation number and credit or EC Card using our hotel’s automated system (the check-in machine to the right of the entrance.
Please use the touch-screen to enter your reservation number. Follow the instructions and complete the process
by paying with your credit card/EC card. Once the payment process is completed, you will receive a receipt
with your room number and a six-figure code printed on it. Please enter the code into the keypad on
the entrance doorways and on your room door, and please turn the handle to gain access to your room.

Please note that the amount debited will always be in Swiss currency.situation.